IN THIS ARTICLE:
Overview
Admins have the options to reset the sandbox environment to its initial state or refresh it with a copy of the live production configurations to continuously align testing scenarios with the latest setup.
For more information on the Sandbox Environment, check out the Sandbox - Overview article.
Reset vs Refresh
Whether you need to revert the changes you have made to your sandbox or align the environment with your live production, we have an option available to you.
Reset: A reset will revert the changes in the sandbox back to the last refresh, and wipe all changes made.
Refresh: A refresh will take a snapshot of your production site and copy it across to your sandbox environment.
Note: It is important to note that when a reset or refresh is triggered, it will impact all accounts within your organisation and all users.
Resetting the Sandbox
To revert your sandbox environment to its most recently refreshed state and remove all changes made during testing, please follow these steps.
Note: Please be aware that resetting the sandbox will impact all accounts within your organisation. We strongly recommend consulting with all sandbox users beforehand to prevent any unintended disruptions.
Click the Settings menu in the top right corner.
Select Reset Sandbox.
A confirmation dialog will appear asking you to verify that you wish to proceed with resetting the sandbox. When you are ready, click Reset Now.
A final prompt will confirm that the reset process has started. A five-minute countdown will begin before the reset commences, and all users currently logged into the sandbox will be notified. Click Ok to acknowledge and close the message.
Once the reset has been initiated, there is no way to cancel the action. When it is completed, you will receive a notification that your sandbox environment is ready for use.
Resetting the Sandbox (Video)
Refreshing the Sandbox
To refresh your sandbox and ensure it mirrors your current production environment, please follow the steps below.
Note: Please be aware that refreshing the sandbox will impact all accounts within your organisation. We strongly recommend consulting with all sandbox users beforehand to prevent any unintended disruptions.
Click the Settings menu in the top right corner.
Select Refresh Sandbox.
A confirmation dialog will appear asking you to verify that you wish to proceed with refreshing the sandbox. When you are ready, click Refresh Now.
A final prompt will confirm that the refresh process has started. A five-minute countdown will begin before the refresh commences, and all users currently logged into the sandbox will be notified. Click Ok to acknowledge and close the message.
Once the refresh has been initiated, there is no way to cancel the action. When it is completed, you will receive a notification that your sandbox environment is ready for use.
Refreshing the Sandbox (Video)
Reset / Refresh - Frequently Asked Questions
3. Does a reset / refresh impact all accounts for an organisation or just the one it is initiated on?
1. How long does a reset / refresh take to complete?
A reset / refresh will take approximately an hour to complete, you will be unable to use the sandbox in this time.
2. Are there limits to the number of resets or refreshes an organisation can do?
Multiple resets or refreshes in a short period of time will cause performance issues.
3. Does a reset / refresh impact all accounts for our organisation or just the one it is initiated on?
When triggering a reset or refresh this will apply for ALL accounts assuming parent/child relationships exist?